Learning Arcserve Backup and Restore (BMR)

How to do a Bare Metal Restore (BMR) on Arcserve backup and restore for Windows and Linux Servers

This procedure is a step-by-step guide to create a Windows or Linux server (bare metal recovery) from an Arcserve backup. The assumption is being made that the backup is available on the Arcserve backup server or the tape media has already been loaded.

Arcserve presents the backups as shared resources on a shared network drive, in my environment its R:\UPS View folder on Arcserve01.lan. The Bare Metal Recovery boot disks prepare a virtual or physical machine for the recovery process. Network connectivity must be configured so have the IP address, subnet, gateway, DNS details, and any routes available.

This procedure is broken up into 3 stages

  1. Learn how to create a BMR Bootkit, this is essential for restoring physical servers
  2. Lern the Restore Process on Windows based servers
  3. Learn the Restore Process on Linux based servers

The process to restore Windows and Linux server is exactloy the same, I will demonstrate the Windows Procedure here, but the process is the same for any flavour of Linux.

How to Create a Bare Metal Restore Bootkit

If you do not have a copy of the BMR boot media already then it will need to be prepped on the primary Arcserver instance

Step 1 – Log Onto the Prmary Arcserver instance

  • Log onto the primary Arcserver as the local administrator
  • From the taskbar, right-click on the Arcserve agent > Advanced > Create Boot Kit

Step 2 – Configure the Bootkit

  • Choose the Option “Windows 10” – this is for a boot disk that works on Windows Server 2008 and greater.
  • Next, select “create bootable BMR ISO Image”
  • Customize the install to match the configuration of the server you need to restore, if you are not sure set as below
  • Next, choose your language
  • You can skip the “specify drivers” page as this is only relevant for HBA or certain PCI express drivers. Simply press CREATE

Step 3 – Wait for the BMR to create

  • The BMR will now create.
  • It will create an ISO image in the location you have chosen.
  • You can Burn the image to a disk, or mount the ISO in the desired location

(This will take several minutes)

  • Finally copy the ISO image to your Server shared drive or copy to USB.

Windows Server Bare Metal Recovery

In this example, I will be recovering a backup using BMR to a virtual machine hosted on VMWare on an ESXi 6.5 hypervisor. The process is identical apart from booting the BMR. For virtual machines, you need to upload the BMR to the vCenter Datastore, for physical you need to burn the ISO to disk or bootable USB.

Step 1 – Upload the ISO image

  • Upload the ISO Image to the vCenter Datastore.

Step 2 – Create and Configure a Virtual Machine

Important: If you are using VMWare, make sure that the server you build here matches the server you are restoring. For Example, if the server you want to restore has 200GB Hard Disk. Ensure this virtual machine has atleast 200GB HD as well.

  • Create a new virtual machine with the base specifications of the original server. Ensure you have enough hard disk assigned.
  • Right Click on datacenter > New Virtual Machine
  • Select “create a new virtual machine” on the first splash screen
  • Give the server a name, and choose a logical folder to locate the VM.
  • Next, Choose a host
  • Choose the storage location of “VMware Syncrep Tegile”
  • Select ESXi 6.5 or later for compatibility mode
  • Select the appropriate Operating System – In this example, I am choosing Windows and Microsoft Windows Server 2008 R2 (64bit)
  • On the customize hardware screen. Ensure the Server Specs match the original host hardware (if known).
    • Take particular care allocating enough hard disk. As a guide choose the original size plus 10%.
    • Ensure you choose the correct network, in this example its Core-40
    • Mount the BMR ISO uploaded early and ensure its connected
  • Click finish to build the VM
  • IMPORTANT – Ensure the new VM is connected to the VLAN of the original server. In this example Core-40. Also, ensure the BMR ISO image is mounted

Step 3 – Start the Virtual Machine with the BMR Mounted

  • Boot the VM and the BMR ISO will start
  • On the Arcserve BMR screen choose a keyboard layout and select next. You will need to use TAB completion as the Mouse doesn’t work
  • Choose your language and select next
  • Wait for BMR to boot

Step 4 – Once Booted, Start the Recovery Process

  • Select “Restore from an ArcServe UDP backup”
  • Navigate to “Utilities” and select “Configure Network”
  • Set the IP, Subnet, gateway and DNS servers and click APPLY > OK
Look at the bottom right, you can see VMWare has assigned my server an invalid 169.x.x.x address. Changing these network configurations is mandatory.
  • You will see the network status change to CONNECTED with the new IP

Step 5 – Attach the Virtual Machine to the Primary Arcserve instance

  • If you navigate to “Utilities” again and go to Run and type CMD you can test ping the ArcServer
  • Next, Navigate to the “browse” and select “Browse from Network”
  • Input the IP address and shared drive of your restore point.

VERY IMPORTANT – You will be prompted for the ArcServer username and Password. Note that the keyboard entry in VMWare has a bug where # is displayed as a / press SHIFT 3 to get a # if your password contains one

  • Select OK and the BMR agent will automatically detect the privileges

Step 6 – Start the Restore

If the credentials are correct, you will see the server you need to restore. If this is blank simply use the browse button to find the backup you need.

  • Click NEXT – Enter your session Password

VERY IMPORTANT –. Note that the keyboard entry in VMWare has a bug where # is displayed as a / press SHIFT 3 to get a # if your password contains one

Elsewhere On TurboGeek:  Useful WMI Command
  • Click Next and accept the warning message
  • On the next screen Click OK
  • The BMR restore will now proceed
  • The Restore will now complete and boot the server will reboot upon complete


Richard Bailey, a seasoned tech enthusiast, combines a passion for innovation with a knack for simplifying complex concepts. With over a decade in the industry, he's pioneered transformative solutions, blending creativity with technical prowess. An avid writer, Richard's articles resonate with readers, offering insightful perspectives that bridge the gap between technology and everyday life. His commitment to excellence and tireless pursuit of knowledge continues to inspire and shape the tech landscape.

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