How to do a Bare Metal Restore (BMR) on Arcserve backup and restore

This procedure is a step-by-step guide to create a Windows or Linux server (bare metal recovery) from an Arcserve backup. The assumption is being made that the backup is available on the Arcserve backup server or the tape media has already been loaded.

Arcserve presents the backups as shared resources on a shared network drive, in my environment its R:\UPS View folder on Arcserve01.lan. The Bare Metal Recovery boot disks prepare a virtual or physical machine for the recovery process. Network connectivity must be configured so have the IP address, subnet, gateway, DNS details, and any routes available.

How to create a Bare Metal Restore bootkit

If you do not have a copy of the BMR boot media already then it will need to be prepped on Arcserve01.lan

  • Log onto arcserve01.lan as the local administrator
  • From the taskbar, right-click on the Arcserve agent > Advanced > Create Boot Kit

  • Choose the Option “Windows 10” – this is for a boot disk that works on Windows Server 2008 and greater.

  • Next, select “create bootable BMR ISO Image”

  • Customize the install to match the configuration of the server you need to restore, if you are not sure set as below

  • Next, choose your language

  • You can skip the “specify drivers” page as this is only relevant for HBA or certain PCI express drivers. Simply press CREATE

  • The BMR will now create

(This will take several minutes)

  • Finally copy the ISO image to your Server shared drive or copy to USB.

Windows Server Bare Metal Recovery

In this example, I will be recovering a backup using BMR to a virtual machine on an ESXi 6.5 hypervisor. The process is identical apart from booting the BMR. For virtual machines, you need to upload the BMR to the vCenter Datastore, for physical you need to burn the ISO to disk or bootable USB.

  • Upload the ISO Image to the vCenter Datastore.
  • Create a new virtual machine with the base specifications of the original server. Ensure you have enough hard disk assigned.
  • Right Click on datacenter > New Virtual Machine

  • Select “create a new virtual machine” on the first splash screen

  • Give the server a name, and choose a logical folder to locate the VM.

  • Next, Choose a host

  • Choose the storage location of “VMware Syncrep Tegile”

  • Select ESXi 6.5 or later for compatibility mode

  • Select the appropriate Operating System – In this example, I am choosing Windows and Microsoft Windows Server 2008 R2 (64bit)

  • On the customize hardware screen. Ensure the Server Specs match the original host hardware (if known).
    • Take particular care allocating enough hard disk. As a guide choose the original size plus 10%.
    • Ensure you choose the correct network, in this example its Core-40
    • Mount the BMR ISO uploaded early and ensure its connected

  • Click finish to build the VM

  • IMPORTANT – Ensure the new VM is connected to the VLAN of the original server. In this example Core-40. Also, ensure the BMR ISO image is mounted
  • Boot the VM and the BMR ISO will start

  • On the Arcserve BMR screen choose a keyboard layout and select next. You will need to use TAB completion as the Mouse doesn’t work

  • Wait for BMR to boot

  • Select “Restore from an ArcServe UDP backup”

  • Navigate to “Utilities” and select “Configure Network”
  • Set the IP, Subnet, gateway and DNS servers and click APPLY > OK

  • You will see the network status change to CONNECTED with the new IP

  • If you navigate to “Utilities” again and go to Run and type CMD you can test ping the ArcServer
  • Next, Navigate to the “browse” and select “Browse from Network”
  • Input the IP address and shared drive of your restore point.

VERY IMPORTANT – You will be prompted for the ArcServer username and Password. Note that the keyboard entry in VMWare has a bug where # is displayed as a / press SHIFT 3 to get a # if your password contains one

  • Select OK and the BMR agent will automatically detect the privileges

  • Click NEXT – Enter your session Password

VERY IMPORTANT –. Note that the keyboard entry in VMWare has a bug where # is displayed as a / press SHIFT 3 to get a # if your password contains one


  • Click Next and accept the warning message

  • On the next screen Click OK

  • The BMR restore will now proceed

  • The Restore will now complete and boot the server will reboot upon complete

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